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Phoenix, AZ
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Service Star Realty
Service Star Realty

Service Star Realty Reviews Summary

Property Management | Phoenix, AZ

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What do customers say about Service Star Realty?

As of Mar 31, 2024, 861 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 31, 2024
Last updated
March 31, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
861
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.
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Service Star Realty
Reputation summaryPositivesNegativesFaqReviews

Service Star Realty's customer reviews analysis

The evaluations of Service Star Realty's overall reputation and customer experience from recent reviews suggest that the company generally offers satisfactory service in property management and tenant relations. Many clients commend the company for its responsiveness, effectiveness in renting out properties promptly, and convenience offered through services such as online portals and automatic deposit of rental income. The staff is frequently acknowledged for personalized and attentive service, making clients feel valued and supported. Nevertheless, there are instances of negative feedback that highlight occasional communication issues and delayed service responses, which seem to affect the company's consistent delivery of an exemplary customer experience. The contrasting experiences suggest that while Service Star Realty might excel in most areas, there are areas to improve to maintain a uniformly positive reputation.

Positive Feedback

Positive aspects from the reviews of Service Star Realty focus on the company's efficiency and customer-centric approach. The speed and ease with which properties are rented out are particularly praised, along with the useful advice on rental pricing and recommendations for property improvements. The staff, especially individuals named in the reviews, are continuously highlighted for their exceptional management skills, responsiveness, and capability to exceed normal service expectations. The convenience of automated systems for handling rent and maintenance requests contributes to the positive customer feedback. Additionally, clients appreciate the personal care and attention, which they indicate makes them feel valued and not just like another customer within the company's portfolio.

Concerns and Threads

The negative aspects of customer feedback are centered on Service Star Realty’s inconsistency in communication and follow-ups on maintenance issues. Some customers express frustration over delayed responses to urgent problems such as sewage issues, with repair schedules that were not prompt, leading to inconvenience. There are mentions of financial misunderstandings, like unreimbursed expenses for necessary items such as garage door openers, and charges that appeared petty or poorly communicated, such as penalties for early trash disposal and weed removal fees. The presence of such negative reviews indicates operational lapses that could affect overall customer satisfaction and trust in the company.

Frequently asked questions about Service Star Realty

How quickly can Service Star Realty rent out my property?

According to positive reviews, Service Star Realty is known for its ability to rent out properties promptly, often within a month of listing. They provide advice on rental pricing and improvements to make a property rental-ready, enhancing its appeal to potential tenants.

Does Service Star Realty offer automated management services for landlords?

Yes, Service Star Realty offers an online portal where information can be accessed by landlords, and it facilitates automatic deposit of rental income, which is appreciated by clients, particularly those who reside out of town.

Are there any common complaints from customers about Service Star Realty?

Some customers have reported issues with the company’s response times to maintenance requests and communication overall. There are also complaints regarding financial concerns such as reimbursement for expenses and charges for minor infractions, which have caused dissatisfaction among a subset of clients.

Recent customer reviews and testimonials for Service Star Realty

Service Star Realty
David Winstone
5-Star
2 weeks ago
Excellent and speedy service getting my house rented within a month. All the team were very responsive to communications, they recommended work to be done to make the house rental ready and arranged contractors who got it done quickly. There were before and after video walk throughs and clear communication on costs to do this. Advice on setting the right rental price was helpful and ultimately effective. All information is available in an online portal and rental income comes into my bank account automatically. From an out of town landlord perspective , they couldn’t have made the process any easier. Thank you Service Star team.
Service Star Realty
jenni pritchett
5-Star
2 weeks ago
Michele Filner has been a great blessing to us, managing our several properties. Even during a trip when it was hard for us to do things at home and the communications were difficult she stepped up and helped beyond the normal. We have never had one instance of being frustrated or disappointed with Michele! We are so glad she is our representative! Five stars for Michele!!
Service Star Realty
Jenna Jackson
5-Star
2 months ago
Justine has been extremely helpful in all of my needs as a tenant and she provides excellent and fast responses for me whenever I need help. There have been some maintenance needs I’ve had in our new place and she is so quick to respond and get someone sent out and she hasn’t let me down since I’ve moved in and it’s been about 4 months now of nothing but good interactions with service star realty! Very grateful to feel like not just another tenant but to truly be cared about. Very satisfied!
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About Service Star Realty

Property Management
2929 E Camelback Rd #119, Phoenix, AZ 85016, United States
Visit website
+1480-426-9696
Our business is to provide our clients with Phoenix property management solutions that help their properties operate smoothly, increase desirability, minimize vacancies, and enhance investment value. Whether your properties are condominiums, single-family homes, or small apartment communities, we ensure that your property is well-managed to attract and retain tenants. Our staff is always working to improve the quality of our service and attention. With efficient, professional, and friendly service, Service Star Realty strives to offer the best Property Management in Phoenix!
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